Return and Refund Policy

Return and Refund Policy

1.a. Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a product. If due to any unforeseen circumstances or limitations from Our side, the order is not shipped or delivered then such order stands cancelled, and the amount paid by You is refunded.
b. You can cancel the order after the Date of Transaction and prior to the dispatch of the product. The order cannot be cancelled once the dispatch has been initiated.
c. We will not process a return if You have placed the order for the wrong product model, colour, or incorrect product or service.
d. When you make a qualifying return, We will refund the full amount, less the original shipping and handling charges.
e. Return or refund shall only be considered once the Customer concerned produces relevant documents and proof.
f. Return and refund shall be subject to testing and verifying the alleged fault by an authorized person on behalf of Us.
g. If following the testing process, the product is found to be in good working order without defects, We will return the product to you, and the carriage costs of this return will be Your responsibility.
h. The product will be eligible for replacement only if the same product/model is available in stock. In case the same product/model is out of stock, a refund shall be provided.
i. Once qualified, the refunds are applied to the original payment option.
j. Please be informed that the products purchased using the Cash on Delivery option will be refunded to the Bank account with the details provided by you to Us.
k. Customers who wish to make a warranty claim must comply with the manufacturer’s instructions and warranty procedure. If the details of the product manufacturer are not available, we will help you with such details to directly connect with the manufacturer to resolve your issues.
I. Replacement can be made if the Customer establishes that the product was delivered in defective condition or has physical damage within 48 (forty-eight) hours of receipt of the product.
m. We will organize to repair the damaged product or collect it and replace it with an equivalent product, or provide a refund, provided that You contact us within 48 (forty-eight) hours of receipt of the product.
n. Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which You received with the damaged product.
o. If the amount has been deducted and the order is not confirmed, please do contact Your respective bank. It takes 7 (seven) Business Days to reverse back the amount by the respective bank.
p. If the issue has not been resolved within 7 (seven) Business Days, you can contact Our customer care support as follows:, 7827208424.
q. Notwithstanding the other provisions of this Policy, We may refuse to provide repair, replacement, or refund for a product or service you purchased if:
I. the product purchased is sale items or promotional items (discounts, giveaways, etc.).
II. the products are not in the same condition as when they were delivered.
III. misused the product in a way that caused the problem.
III. misused the product in a way that caused the problem.
IV. You knew or were made aware of the problem(s) with the product or service before you purchased it.
V. Gifts or free services.
VI. the product is broken, tampered with or damaged.
VII. the product is returned after the return window is closed or the Refund Period expires.
VIII. Any other exceptions apply under the Consumer Protection Act, 2019.

a. The request for cancellation of the products can be made in the following manner: You can send an email at
b. You are eligible to return the product only if You return the products in the same condition in which You received them.
c. Pack the product properly and label the product with the order number, return address and Your address.
d. The product shall be returned in its original packaging.
e. We do not accept liability for packages damaged during the return transit. It is the customer’s responsibility to pack the product properly to prevent any damage during transit.
f. Upon receiving Your return request, We shall verify the request and if found genuine, We will arrange a pick-up of the product through an assigned logistics service provider.
g. The order returned must accompany all accessories (including freebies) which were serviced along with the order or else the cost of the accessories shall be recovered from the refund amount. h. On receipt of the returned product, We will test it to identify the fault You have notified Us. i. You will receive an email or SMS notification at Your email address or mobile number provided to Us.

a. The privacy of your data supplied to Us during the shipping procedure is also governed by our privacy policy.

a. Please note that We may from time to time change the terms of this Policy and every time You wish to use this website, please check the Policy to ensure You understand the terms and conditions that apply at that time.
b. If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes, come into effect, Your use of the Services indicates your agreement to be bound by the new Policy.

We shall not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.

For any feedback, concern, or query, You may please reach out to Us on the contact details below.
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